Frequently Asked Questions

Bunch of question mark flying around? Hopefully this will answer your queries efficiently.

  1. How to register?
    On any page, click on Signup at the right hand top corner. Fill in your name, correct email address and choose a password. Thats it. You are registered and you may start earning cashback immediately.

  2. Can you track my Cashback if I forget to click through from Buymore?
    In order for Buymore to track your Cashback, we will have to plant a tracking cookie in your internet browser to track your order and reward you with the right amount of Cashback.
    If you forget to click through from Buymore, we will not be able to track your order and no Cashback will be given.

  3. Why didn’t I get Cashback?
    Your Cashback might not have been tracked due to the following reasons:

    1. You did not click through from Buymore when ordering. If you fail to click through from Buymore, we are unable to track your order and thus no Cashback will be awarded.

    2. You did not follow the Partner Stores’ Terms & Conditions when ordering, we are unable to earn commission from our partner stores and hence, no Cashback will be awarded. E.g.:

      • For certain merchants, Cashback will not be tracked and awarded for subsequent orders made without clicking through from Buymore. If you want to keep shopping after checking out the first time, you must go back to Buymore and click back through to the store again.

      • For certain merchants, items added to your cart before clicking through from Buymre will not be awarded Cashback. To avoid this, make sure your shopping cart is empty before clicking through from Buymore.

    3. Your order(s) was/were made less than 48 hours ago. Cashback takes up to 48 hours to be processed and reflected in your account. An e-mail will be sent to notify you of your successful Cashback. Alternatively, you can check your Buymore account under “Pending” tab after 48 hours.

    4. There was a cancellation, return or exchange of your order. Cashback is only awarded for completed orders and will not be awarded for cancellations, returns or exchanges.

    5. Cashback requests for orders made more than a month ago will not be processed.

    6. Cookies of your browser were disabled. Merchants use cookies to track your purchases so that you can earn Cashback from Buymore.